Incident Report
Post-mortem incident report template with timeline, root cause analysis, and action items. Learn from production issues.
Available Variables
Use these variables with Handlebars syntax {{variableName}} in your content.
{{action1}}Revert rate limiting configuration
{{action2}}Add configuration validation to CI pipeline
{{action3}}Implement canary deployments for config changes
{{action4}}Update runbook with rate limiting troubleshooting
{{endTime}}Jan 15, 15:47 UTC
{{summary}}The API Gateway experienced a complete outage due to a misconfigured rate limiting rule that blocked all incoming traffic. This affected all API consumers including the web and mobile applications.
{{downtime}}75 minutes
{{duration}}1h 15m
{{severity}}Critical
{{rootCause}}A deployment at 14:30 UTC included a rate limiting configuration change that inadvertently set the global rate limit to 0 requests per second. This configuration passed CI checks because the test environment had a different rate limiting setup.
{{startTime}}Jan 15, 14:32 UTC
{{wentWell1}}Fast incident detection (6 minutes)
{{wentWell2}}Clear communication in incident channel
{{incidentId}}INC-2025-0042
{{toImprove1}}Config changes should have staged rollout
{{toImprove2}}Need better pre-deploy validation
{{incidentTitle}}API Gateway Outage
{{revenueImpact}}$12,500
{{severityClass}}critical
{{timeline1Time}}14:32 UTC
{{timeline2Time}}14:38 UTC
{{timeline3Time}}15:15 UTC
{{timeline4Time}}15:47 UTC
{{usersAffected}}~45,000
{{responder1Name}}John Doe
{{responder1Role}}Incident Commander
{{responder2Name}}Sarah Kim
{{responder2Role}}Platform Engineer
{{timeline1Event}}Monitoring alerts triggered for API 5xx errors
{{timeline2Event}}On-call engineer engaged, began investigation
{{timeline3Event}}Root cause identified - misconfigured rate limit rule
{{timeline4Event}}Fix deployed, services restored
{{affectedServices}}API, Web, Mobile
{{responder1Initial}}J
{{responder2Initial}}S
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